At Isorinastra, we aim to provide a clear and reliable shipping experience for customers purchasing furniture and home furnishings through isorinastra.com. We understand that furniture deliveries require careful handling and coordination, and we want you to have accurate information about shipping costs, order processing, delivery estimates, and available support.

This Shipping Policy applies to orders placed through our website for delivery within the United States. Please review the following information before completing your purchase.

1. Shipping Destinations

We offer shipping throughout the United States, including Alaska and Hawaii.

We do not currently offer international shipping.

While we aim to serve customers nationwide, certain delivery addresses may be subject to transportation limitations depending on accessibility, product dimensions, or available shipping services.

If a delivery restriction affects your order, we will contact you to discuss the situation and available options. We will not impose additional shipping charges that were not disclosed and agreed upon.

2. Shipping Rates

We offer Standard Shipping with the following rates:

Order Merchandise Amount	Standard Shipping Fee
Below $150.00	$6.99
$150.00 or more	Free Shipping

The free shipping threshold is $150.00 USD. Orders with an eligible merchandise amount of exactly $150.00 qualify for free standard shipping.

Shipping eligibility is determined using the merchandise amount displayed during checkout, excluding any separately charged shipping fees. Any applicable discounts will be reflected in the order amount shown at checkout.

The applicable shipping charge will be displayed before you complete your purchase.

We do not add undisclosed shipping, packaging, or handling fees.

3. Order Processing Time

Our standard order processing time is 1–3 business days.

Business days are Monday through Friday, excluding applicable U.S. public holidays.

Order processing includes the steps necessary to prepare an order for shipment. Processing time is separate from the estimated transportation time.

The processing period begins according to the order cutoff rules described below.

An order entering processing does not mean it has already shipped. Once processing is complete and the order has been handed over for transportation, the estimated shipping transit period begins.

If an issue affects our ability to process your order within the expected timeframe, we will communicate any material delay and provide relevant information about the available options.

4. Order Cutoff Time

Our daily order cutoff time is 6:00 PM Eastern Time (ET).

The following rules apply:

• Before 6:00 PM ET on business days: Orders placed and confirmed before the cutoff begin processing on the same business day.
• After 6:00 PM ET on business days: Orders placed and confirmed after the cutoff begin processing on the next business day.
• Weekends and U.S. public holidays: Orders placed during these periods begin processing on the next business day.

Orders remain subject to our standard 1–3 business day processing period.

Beginning order processing on the same day does not guarantee same-day shipment.

5. Shipping Method and Delivery Estimates

We use Standard Shipping for orders delivered within the United States.

Our estimated shipping timelines are as follows:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Standard Shipping Transit	6–9 business days
Total Estimated Delivery Time	7–12 business days

The estimated transit period begins after the order has completed processing and has been transferred to the shipping service provider.

The total estimated delivery time combines the order processing period and the transportation period.

These estimates are measured in business days and do not include weekends or applicable U.S. public holidays.

Delivery estimates are provided for planning purposes and are not unconditional guarantees of arrival on a specific date.

Actual delivery timing may be affected by transportation conditions, address accessibility, weather, or other circumstances that interfere with normal shipping operations.

If a delay affects our ability to fulfill your order within the applicable shipping timeframe, we will follow the notification, consent, cancellation, and refund requirements described in Section 6.

6. Shipping Delays

Although we aim to meet our published processing and delivery estimates, shipping delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer service team.

We recommend contacting us by email at info@isorinastra.com. You may also call +1 (352) 286-7394 during customer service hours.

Please provide your order number and any available tracking information so we can review the delivery status and assist with the issue.

We will make reasonable efforts to investigate the delay and provide available updates.

Delays in Order Fulfillment

If we cannot ship your order within the applicable shipping timeframe, we will comply with the requirements of the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other applicable laws.

Where required, we will notify you of the delay, provide the relevant revised shipping information, and explain your options regarding consent to the delay or cancellation.

If you do not consent to a delay when consent is required, or if cancellation and a refund are otherwise required by applicable law, we will process the appropriate refund in accordance with those requirements.

Delays After Shipment

If an order has already shipped but experiences an unexpected transportation delay, we will assist in reviewing the available tracking information and investigating the delivery status.

We will not automatically treat every transportation delay as the customer's responsibility.

Any applicable refund, cancellation, or other consumer remedy will be handled according to the circumstances and relevant legal requirements.

7. Taxes and Customs

Applicable taxes are included in the corresponding product prices displayed on our website.

The amounts presented during checkout reflect the applicable product charges and disclosed shipping fees.

You will not be required to pay additional undisclosed taxes, customs duties, or clearance charges beyond the amounts communicated during checkout.

For shipments that require customs clearance, we have arranged for our logistics service provider to handle the necessary clearance procedures.

Not all orders delivered within the United States require customs clearance. Any necessary procedures will be handled according to the applicable shipping arrangements.

We do not require customers to independently arrange customs clearance or pay additional undisclosed customs-related charges for their orders.

8. Order Tracking

Once your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

The confirmation will include available tracking information so you can follow the progress of your shipment.

Please be aware that tracking information may not become available immediately after shipment. Transportation providers may require additional time to register a package and update its tracking status.

Tracking updates may also occur at intervals rather than in real time.

If you have not received your shipping confirmation or tracking information, please contact our customer service team at info@isorinastra.com.

When contacting us, please include your order number so we can help identify the shipment and provide available information.

9. Damaged, Defective, or Incorrect Items

We understand that furniture may be vulnerable to damage during handling and transportation.

If your order arrives damaged, contains a defect, is missing essential components, or includes an incorrect product, please contact us as soon as reasonably possible after discovering the issue.

We recommend providing:

• Your order number.
• The name or description of the affected product.
• A brief explanation of the problem.
• Photographs of the product or damaged areas, if available.
• Photographs of the packaging, when relevant and reasonably available.

Photographs can help us investigate transportation damage or product concerns, but they are not an absolute requirement for exercising rights protected by applicable law.

After reviewing the circumstances, we will work with you to determine an appropriate resolution.

Depending on the nature of the issue and applicable legal requirements, available remedies may include a full refund, partial refund, repair, replacement, or another appropriate resolution.

For confirmed product defects, transportation damage, or incorrect shipments, we will cover reasonable and necessary return shipping costs when a return is required.

We will provide appropriate return instructions or explain an agreed shipping cost reimbursement arrangement.

We do not offer direct exchanges as part of our standard voluntary return service. However, this does not restrict replacement or other remedies that may be required under applicable law.

For further information about product returns and refunds, please refer to our Return & Refund Policy.

10. Lost Packages

If you believe your package has been lost during transportation, please contact our customer service team.

To help us investigate, please provide your order number and any available shipment tracking information.

We will review the available delivery records and, where appropriate, coordinate with the shipping service provider to investigate the package's status.

If the package cannot be located or delivery cannot be confirmed, we will assess the circumstances and determine an appropriate resolution.

Depending on the investigation results, fulfillment status, and applicable law, possible resolutions may include:

• Reshipping the ordered product when appropriate and available.
• Refunding the applicable purchase amount.
• Providing another resolution consistent with applicable consumer protection requirements.

A tracking status marked as "Delivered" does not automatically resolve every delivery dispute or eliminate any rights you may have under applicable law.

We will consider the available delivery information and relevant circumstances when reviewing reported missing packages.

11. Order Changes and Cancellations

11.1 Changes Before Shipment

If you need to modify your order, please contact us as soon as possible.

Depending on the order's processing status, we may be able to assist with changes to the delivery address or other order details before shipment.

Requested changes are subject to practical processing and fulfillment limitations and cannot be guaranteed.

11.2 Cancellations Before Shipment

You may request to cancel an order before it has shipped.

If the cancellation is successfully completed before shipment, we will issue a full refund of the amount paid to the original payment method.

No cancellation fee will be charged for successfully canceled unshipped orders.

Please contact customer service promptly if you wish to cancel an order, as cancellation availability depends on the order's actual shipping status.

11.3 Orders Already Shipped

Once an order has shipped, it generally cannot be canceled through our standard pre-shipment cancellation procedure.

If you no longer wish to keep the product, you may request a return after delivery under our Return & Refund Policy.

Our standard voluntary return window is 14 calendar days from the date you or your designated recipient receives the product.

Eligible voluntary returns are subject to the conditions described in that policy.

This provision does not limit cancellation, refund, or other remedies required by applicable law, including those relating to shipping delays, non-delivery, or fulfillment errors.

12. Delivery Address and Customer Responsibilities

Please ensure that your shipping address is complete and accurate before submitting your order.

Your delivery information should include all necessary details, such as:

• Recipient name.
• Street address and building number.
• Apartment, suite, or unit number, if applicable.
• City and state.
• ZIP code.
• Any other information reasonably necessary to identify the delivery location.

We recommend reviewing your address carefully during checkout to help prevent delivery problems.

Address Changes Before Shipment

If you discover an error in your shipping address before the order has shipped, please contact us promptly.

We will make reasonable efforts to assist with corrections when the order's processing status allows.

Address Changes After Shipment

Once an order has shipped, address changes may be limited by the shipment's transportation status and the available delivery arrangements.

We cannot guarantee that an address can be changed after shipment.

If an address correction is not possible, we will review the available options and explain the appropriate next steps.

Incorrect or Incomplete Addresses

An incorrect or incomplete delivery address may cause delays, unsuccessful delivery attempts, or other transportation difficulties.

If a delivery issue occurs, we will review the circumstances to determine an appropriate resolution.

Any reasonable and necessary additional transportation costs will be assessed according to the cause of the issue, previously disclosed terms, and applicable law.

We do not impose a predetermined redelivery fee under this policy.

Customers will not automatically be held responsible for delivery problems caused by our fulfillment errors or circumstances for which we are legally responsible.

13. Contact Us

If you have questions about shipping costs, order processing, tracking information, delivery delays, or shipment-related issues, please contact our customer service team.

Email: info@isorinastra.com

Phone: +1 (352) 286-7394

Address: 2976 County Road 232, Wildwood, FL 34785, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)

Shipping Coverage: United States nationwide

For shipping inquiries, we recommend contacting us by email and including your order number so we can review your request efficiently.

Please note that the address listed above is our contact address and should not automatically be treated as a shipping warehouse or return receiving location.

We appreciate your trust in Isorinastra and are committed to providing clear shipping information and reasonable assistance throughout the delivery process.