At Isorinastra, we understand that your plans may change after placing an order for furniture or home furnishings. We aim to provide a clear and straightforward cancellation process so you understand when an order can be canceled, how to submit a request, and what to expect regarding refunds.

This Cancellation Policy applies to purchases made through isorinastra.com for delivery within the United States. It should be read together with our Shipping Policy and Return & Refund Policy.

1. Cancellation Eligibility

Whether an order can be canceled through our standard cancellation process depends on its shipping status at the time your request is reviewed.

1.1 Orders Not Yet Shipped

You may request cancellation at any time before your order has shipped.

An order that has entered processing but has not yet shipped remains eligible for a cancellation request. The start of order processing does not automatically mean that cancellation is no longer possible.

We recommend contacting our customer service team as soon as you decide to cancel. We will review the order's current status and confirm whether cancellation can be completed.

If your order is successfully canceled before shipment:

• You will receive a full refund of the amount paid for the order.
• The refund will include the merchandise amount and any original shipping charges paid.
• No cancellation fee will be charged.
• The refund will generally be issued to your original payment method.

Submitting a cancellation request does not automatically cancel an order. Cancellation must be confirmed based on the order's actual shipping status.

1.2 Orders Already Shipped

Once an order has shipped, it generally cannot be canceled through our standard pre-shipment cancellation process.

If your order has already shipped, you may wait until the product arrives and then request an eligible return under our Return & Refund Policy.

Our standard voluntary return period is 14 calendar days from the date you or your designated recipient receives the product.

The applicable return conditions, return shipping responsibilities, and refund procedures are explained in that policy.

The restriction on standard cancellation after shipment does not eliminate any cancellation, refund, or other remedies available under applicable law.

2. How to Cancel an Order

If you wish to cancel an order, please follow the steps below.

Step 1: Contact Customer Service

Submit your cancellation request as soon as possible using one of the following methods:

Email: info@isorinastra.com

Phone: +1 (352) 286-7394

We recommend contacting us by email so that your request and order information can be documented clearly.

Our customer service team is available Monday through Friday, 9:00 AM–6:00 PM (Eastern Time).

Step 2: Provide Your Order Information

To help us identify your purchase and process your request, please provide:

• Your order number.
• The name used when placing the order.
• The email address associated with the order.
• A clear statement that you wish to cancel your order.
• Any additional information reasonably necessary to verify the purchase.

In certain circumstances, we may request proof of purchase or other relevant information to confirm the order.

You should not send complete payment card numbers, card security codes, account passwords, or other unnecessary sensitive payment information by email.

Step 3: Order Status Verification

After receiving your request, we will review the order's current status.

If the order has not shipped and cancellation can be completed, we will proceed with the cancellation.

If the order has already shipped, we will explain why the standard cancellation process is no longer available and provide information about the applicable return procedure.

If additional verification is necessary, we will contact you for clarification.

We will make reasonable efforts to review cancellation requests promptly. However, the submission of a request does not guarantee cancellation if the order has already shipped before cancellation can be completed.

Step 4: Receive Cancellation Confirmation

After reviewing your request, we will inform you of the outcome.

If your order is successfully canceled, we will confirm the cancellation and explain the applicable refund arrangements.

If your order cannot be canceled through the standard process because it has already shipped, we will provide guidance on the next steps available under our Return & Refund Policy.

3. Cancellation Confirmation

A cancellation is considered completed when we confirm that the order has been successfully canceled.

For successfully canceled unshipped orders, we will provide confirmation of the cancellation and arrange a full refund.

The confirmation will explain that the refund is being returned to the original payment method, subject to any necessary alternative arrangement.

If your cancellation request cannot be completed, we will explain the order's status and provide relevant information about your available options.

We will not treat an order as successfully canceled merely because a cancellation request has been submitted.

4. Refund Method and Processing

4.1 Full Refunds for Canceled Orders

When an unshipped order is successfully canceled, we will refund the full amount paid for that order.

This includes the purchase price of the merchandise and any applicable original shipping charges.

We do not charge cancellation fees for successfully canceled unshipped orders.

No undisclosed processing or handling charges will be deducted from the cancellation refund.

4.2 Original Payment Method

Refunds will generally be issued to the original payment method used when placing the order.

We will not require you to accept store credit, a gift card, or a promotional voucher instead of a monetary refund without your agreement, except where a different arrangement is permitted or required by applicable law.

If the original payment method is no longer available or cannot receive the refund, please contact customer service so that an appropriate alternative refund arrangement can be discussed.

4.3 Refund Processing Time

Once your cancellation has been confirmed, we will initiate the applicable refund as promptly as reasonably possible, subject to any specific timeframe required by law.

Please note that refund initiation and the actual receipt of funds are separate stages.

After a refund has been initiated, the time required for the amount to appear in your account depends on your bank, card issuer, original payment method, or payment service provider.

Different financial institutions and payment methods may have different processing procedures.

We cannot guarantee that every refund will appear in the customer's account immediately after initiation.

If you have questions about the status of your refund or believe there has been an unexpected delay, please contact our customer service team for assistance.

Any applicable statutory refund deadline will take precedence over these general processing arrangements.

5. Orders Already Shipped and Returns

If your cancellation request is received after your order has shipped, the standard cancellation procedure generally no longer applies.

However, this does not mean the order is automatically ineligible for a refund.

After receiving the product, you may request a voluntary return within 14 calendar days of delivery, provided the product meets the applicable return conditions.

For standard voluntary returns, the product should generally be unused, free from customer-caused damage, and accompanied by its essential components. Original packaging should be retained whenever reasonably possible to protect the product during return transportation.

Under our standard voluntary return arrangements:

• Customers are responsible for arranging and paying for return transportation.
• Prepaid return shipping labels are not provided for standard voluntary returns.
• No separate return processing or restocking fee is charged.
• Eligible refunds requiring a physical return are initiated within 1–3 business days after the returned product has been received and reasonably inspected.

For complete information about return eligibility, shipping responsibilities, and refund arrangements, please refer to our Return & Refund Policy.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, contains a defect, or includes an incorrect product, please contact us as soon as reasonably possible after discovering the issue.

Depending on the circumstances and applicable law, appropriate remedies may include a full refund, partial refund, repair, replacement, or another legally required resolution.

For confirmed defects, transportation damage, or incorrect shipments, we will cover reasonable and necessary return shipping costs when a return is required.

Our standard voluntary return conditions and the 14-day return period do not restrict remedies that must be provided under applicable law.

Although we do not offer direct exchanges for ordinary preference-based returns, this does not exclude replacement or other remedies required by law.

6. Shipping Delays and Cancellation Rights

Our standard order processing time is 1–3 business days, followed by an estimated Standard Shipping transit period of 6–9 business days.

The combined estimated delivery time is 7–12 business days, subject to the order cutoff rules and other terms described in our Shipping Policy.

These estimates do not eliminate our obligations under applicable consumer protection laws.

If we cannot ship your order within the applicable shipping timeframe, we will comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other relevant legal requirements.

Where required, we will notify you of the delay, provide appropriate information about the revised shipping timeframe, and explain your options concerning consent to the delay or cancellation.

If you decline a delay when consent is required, or if the circumstances otherwise require cancellation and a refund under applicable law, we will process the appropriate refund in accordance with those requirements.

The fact that an order has entered processing or shipment does not remove rights that may apply in cases of non-delivery, material fulfillment problems, or other legally protected circumstances.

7. Consumer Rights and Applicable Law

Our standard cancellation procedure is a customer service policy governing cancellation requests before shipment.

It does not establish or replace a universal statutory cancellation period under United States law.

Consumer rights may vary depending on applicable federal and state laws and the circumstances of the transaction.

Nothing in this policy is intended to exclude or unlawfully limit rights or remedies relating to:

• Failure to ship merchandise within an applicable or agreed timeframe.
• Shipping delays requiring notification, consent, cancellation, or refunds.
• Products that are not delivered.
• Damaged, defective, or materially misrepresented merchandise.
• Incorrectly fulfilled orders.
• Other circumstances in which cancellation, a refund, or another remedy is required by applicable law.

Our 14-day voluntary return period is a store-provided return arrangement and should not be interpreted as a nationwide statutory right to cancel online purchases without cause.

If a provision of this policy conflicts with mandatory consumer protection requirements, the applicable legal requirements will take precedence.

We will handle cancellation and refund requests in accordance with the disclosed order terms and relevant legal obligations.

8. Contact Us

If you have questions about canceling an order, checking its shipping status, or receiving a refund, please contact our customer service team.

Email: info@isorinastra.com

Phone: +1 (352) 286-7394

Address: 2976 County Road 232, Wildwood, FL 34785, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)

Shipping Coverage: United States nationwide

We recommend submitting cancellation requests by email and including your order number so that we can identify your purchase and review its status efficiently.

Please note that the address listed above is our contact address and is not automatically a shipping warehouse or return receiving location.

We are committed to providing clear cancellation information, timely communication, and fair assistance in accordance with our published policies and applicable law.