At Isorinastra, we understand that purchasing furniture and home furnishings online requires careful consideration. We aim to make our return and refund process clear, fair, and straightforward so you know what to expect if you need to cancel an order, return a product, or report a problem with your purchase.

This Return & Refund Policy applies to purchases made through isorinastra.com and delivered within the United States. It explains our voluntary return conditions, order cancellation procedures, return shipping responsibilities, refund processing, and how we handle damaged, defective, or incorrect products.

1. Return Eligibility and 14-Day Return Window

We offer a voluntary return period of 14 calendar days for eligible furniture and home furnishings.

The return period begins on the date you or your designated recipient physically receives the product. To request a standard voluntary return, you must contact us within this 14-day period.

You may request a return for reasons such as:

• The product does not fit your intended space.
• The color, design, or style does not meet your preferences.
• You have changed your mind about the purchase.
• The product is no longer needed.

To qualify for a standard voluntary return, the product should meet the following conditions:

• It must be unused and free from damage caused after delivery.
• It must be in substantially the same condition as when received.
• All essential parts, accessories, hardware, and included components must be present.
• The original packaging should be retained whenever reasonably possible to protect the product during return transportation.
• The return request must be submitted within the applicable 14-calendar-day period.

Please inspect product dimensions, materials, colors, and descriptions before ordering to help ensure the furniture is suitable for your needs.

Products that arrive damaged, defective, or incorrect are handled separately under Section 4. The conditions for standard voluntary returns do not restrict remedies available under applicable consumer protection laws.

2. Exchange Policy

We do not offer direct exchanges for standard voluntary returns.

Furniture products can vary significantly in dimensions, specifications, inventory availability, and shipping requirements. Rather than arranging a direct exchange, we allow eligible products to be returned for a refund so you can place a separate order for the item you prefer.

Any new purchase is subject to the product's current availability, price, and applicable order terms.

This arrangement does not exclude repair, replacement, or other remedies that may be required under applicable law when a product is defective or does not conform to the order.

3. Order Cancellations

3.1 Orders Not Yet Shipped

You may request cancellation of an order before it has been shipped.

If the order is successfully canceled before shipment, we will provide a full refund of the amount paid, including any applicable shipping charges, to your original payment method.

No cancellation fee will be charged.

Please submit cancellation requests as soon as possible by contacting our customer service team. Whether an order can be canceled depends on its shipping status when the request is processed.

3.2 Orders Already Shipped

Once an order has shipped, it generally cannot be canceled through our standard pre-shipment cancellation procedure.

If your order has already shipped, you may request a return after receiving the product, provided the return meets the conditions of our 14-day voluntary return policy.

Shipping-related cancellation or refund rights required by applicable law remain unaffected.

4. Damaged, Defective, or Incorrect Products

If your furniture arrives damaged, contains a defect, is missing essential components, or does not match your order, please contact us as soon as reasonably possible after discovering the problem.

Examples include:

• Damage caused during transportation or delivery.
• Broken, defective, or malfunctioning furniture components.
• Missing essential hardware or product parts.
• Incorrect furniture models, sizes, or colors supplied due to a fulfillment error.
• Products that materially differ from their descriptions.

When reporting an issue, please provide your order number, a description of the problem, and any relevant photographs that are reasonably available.

Photographs of the product and packaging can help us assess the situation, but the absence of photographs does not automatically eliminate any rights you may have under applicable law.

We will review the circumstances and determine an appropriate resolution based on the nature of the issue and applicable legal requirements.

Depending on the situation, available resolutions may include:

• A full refund.
• A partial refund if you agree to keep the product.
• Repair of the affected product.
• Replacement when appropriate and available.
• Another remedy required or permitted by applicable law.

Any partial refund arrangement will be discussed with you before it is finalized.

For confirmed product defects, transportation damage, or incorrect shipments, we will cover reasonable and necessary return shipping costs if returning the product is required.

We will provide suitable return instructions or explain an agreed shipping cost reimbursement arrangement.

You will not be charged a return processing or restocking fee for these cases.

The 14-day voluntary return period does not limit any longer period or additional remedy available under applicable federal or state law.

5. How to Request a Return or Refund

Step 1: Submit Your Request

Contact our customer service team by email at info@isorinastra.com.

Please include the following information:

• Your order number.
• Your name and contact details.
• The product involved in the request.
• Whether you are requesting a return, cancellation, or refund.
• A description of any damage, defect, or incorrect shipment, if applicable.
• Supporting photographs or other relevant information when reasonably necessary.

For standard voluntary returns, you may explain why you wish to return the product, but a detailed explanation is not mandatory.

Step 2: Review of Your Request

We will review the information provided and assess the request according to the order status, delivery date, product condition, applicable return conditions, and relevant legal requirements.

If clarification is needed, our customer service team will contact you.

For damaged, defective, or incorrect products, we may request reasonable additional information to help identify the problem and determine the appropriate resolution.

Our review procedures will not be used to unreasonably delay or deny remedies required by applicable law.

Step 3: Receive Return Instructions

If the product needs to be returned, we will provide the relevant return instructions, including:

• The designated return address.
• Appropriate packaging guidance.
• Applicable return shipping arrangements.
• Responsibility for return transportation costs.
• Any order identification information needed for processing.

Please contact us before sending any product back.

The contact address listed at the end of this policy is not necessarily our designated return receiving address. Sending products to an unconfirmed location may result in delivery or processing difficulties.

Step 4: Ship the Product Back

For standard voluntary returns, you are responsible for arranging suitable return transportation.

Furniture should be packaged securely to minimize the risk of damage during transit.

We recommend retaining your return shipping receipt and tracking information until the return has been completed.

For confirmed damaged, defective, or incorrect products, please follow the specific shipping or reimbursement instructions provided by our customer service team.

Step 5: Refund Processing

For an eligible refund that requires the product to be returned, we will initiate the refund within 1–3 business days after receiving the returned product and completing a reasonable inspection.

For successfully canceled unshipped orders or other refunds that do not require a product return, we will initiate the applicable refund promptly after confirming the cancellation or agreed resolution.

Any different refund timing required by applicable law will take precedence.

6. Return Shipping and Return Labels

6.1 Standard Voluntary Returns

For standard voluntary returns, customers are responsible for arranging and paying for return transportation.

We do not provide prepaid return shipping labels for standard voluntary returns.

You may choose a suitable transportation provider capable of handling the product's size, weight, and packaging requirements.

Because furniture may require special handling, we recommend confirming the transportation method and actual shipping cost before sending the product.

Return shipping costs can vary depending on:

• Product dimensions and weight.
• Distance to the designated return location.
• Packaging and handling requirements.
• The shipping service selected.

We do not apply a universal fixed return shipping charge.

For oversized or particularly heavy furniture, please contact customer service before arranging return transportation if you need clarification about the appropriate return procedure.

6.2 Damaged, Defective, or Incorrect Products

When a product is confirmed to be defective, damaged during shipping, or incorrectly supplied, we will cover reasonable and necessary return transportation expenses if a return is required.

We will explain the appropriate shipping arrangements or confirm how agreed return shipping expenses will be reimbursed.

Please contact us before arranging transportation for these products so that the return method and applicable costs can be clarified.

Customers will not be required to ultimately bear unreasonable return shipping costs resulting from confirmed product defects, shipping damage, or our fulfillment errors.

7. Return Shipping Costs and Additional Fees

We do not charge a separate return processing fee or restocking fee.

For standard voluntary returns, customers are responsible for the cost of returning the product to the designated return location.

This return shipping expense is separate from any original shipping charge paid when placing the order.

For eligible voluntary returns, refunds generally include the amount paid for the returned merchandise and any applicable taxes attributable to that merchandise.

Separately charged original shipping fees are generally nonrefundable for standard voluntary returns, unless applicable law requires otherwise.

If your original order qualified for free shipping, no original shipping fee will be deducted from your eligible merchandise refund solely because you return the product.

For confirmed defective, damaged, or incorrectly supplied products, we will cover reasonable and necessary return shipping costs when a return is required. Any applicable refund of original shipping charges will be determined according to the circumstances and applicable law.

We will not impose undisclosed handling charges or arbitrary deductions from refunds.

8. Refund Processing and Payment Methods

8.1 Refunds for Canceled Orders

If your order is successfully canceled before shipment, we will refund the full amount paid through the original payment method.

The refund will be initiated promptly after the cancellation is confirmed.

8.2 Refunds for Standard Voluntary Returns

Once an eligible returned product has been received and reasonably inspected, we will initiate the applicable refund within 1–3 business days.

The refund amount will be determined according to the returned merchandise, the disclosed shipping terms, and applicable law.

Customer-paid return shipping expenses are not included in the standard voluntary return refund.

8.3 Refunds for Product or Fulfillment Issues

For confirmed damaged, defective, or incorrect products, the appropriate refund or other remedy will depend on the circumstances and applicable legal requirements.

Where a partial refund is agreed upon and no product return is required, the refund will be initiated promptly after the resolution is confirmed.

Where a full refund requires a product return, we will follow the applicable return and refund procedure, subject to any earlier timing required by law.

8.4 Refund Processing Time

For returns requiring physical receipt and inspection of the product, eligible refunds will be initiated within 1–3 business days after the return has been received and reasonably inspected.

Refund initiation and the actual receipt of funds are separate processes.

Once a refund has been initiated, the time required for the amount to appear in your account depends on your original payment method, bank, card issuer, or payment service provider.

We cannot guarantee a uniform bank processing time for every payment method.

Refunds will generally be issued to the original payment method used for the purchase.

If the original payment method cannot receive the refund, please contact us so that an appropriate alternative arrangement can be discussed.

If you have questions about the status of a refund, you may contact our customer service team for assistance.

9. Returns That May Not Qualify

A standard voluntary return may be declined if the product does not meet the conditions disclosed in this policy.

Examples include:

• A voluntary return request submitted after the 14-calendar-day return period.
• Damage caused by improper use, handling, or customer-caused accidents.
• Significant wear or deterioration resulting from use after delivery.
• Missing essential components attributable to the customer's handling or use.
• Material alterations or damage that make the product ineligible for a standard voluntary return.

We will consider the specific circumstances when evaluating return eligibility.

Original packaging is recommended for safe transportation, but its absence does not automatically eliminate any refund or remedy required by applicable law.

Likewise, assembly, prior use, or a return request made after the voluntary return window does not automatically exclude legally protected claims involving defective or nonconforming products.

Please contact us before returning any product so that the correct return destination and procedure can be confirmed.

If a voluntary return does not qualify, we will explain the reason and provide information about any applicable next steps.

10. Consumer Rights and Applicable Law

Our 14-day voluntary return policy is a commercial service offered to eligible customers. It is not a universal statutory cancellation or return right established by United States federal law.

Consumers may have additional rights under applicable federal or state laws, depending on the nature of the purchase and the circumstances involved.

Nothing in this policy is intended to exclude or unlawfully limit rights or remedies concerning:

• Defective or nonconforming merchandise.
• Products that are materially misrepresented.
• Incorrectly fulfilled orders.
• Non-delivery or shipping delays.
• Other circumstances for which applicable law requires a refund or remedy.

Our standard return conditions, including the 14-day voluntary return window and product condition requirements, do not override mandatory consumer protection laws.

If any provision of this policy conflicts with applicable mandatory legal requirements, those legal requirements will take precedence.

We aim to handle return and refund requests fairly, consistently, and in accordance with the terms disclosed to customers and applicable legal obligations.

11. Contact Us

If you have questions about returns, refunds, order cancellations, or problems with a purchased product, please contact our customer service team.

Email: info@isorinastra.com

Phone: +1 (352) 286-7394

Contact Address: 2976 County Road 232, Wildwood, FL 34785, United States

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Eastern Time)

Shipping Coverage: United States nationwide

For return and refund requests, we recommend contacting us by email so that your order information and any supporting details can be reviewed efficiently.

Please note that our contact address is not automatically the return shipping address. Always request the appropriate return instructions before sending merchandise.

We appreciate your trust in Isorinastra and are committed to addressing your concerns in a fair and professional manner.